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Customer Experience Advocate

1 week ago

Noida, Uttar Pradesh, India EJT Full time
About the Role

We are seeking a dedicated and passionate Customer Support Executive to join our team at EJT. As a key member of our customer support function, you will be responsible for handling customer inquiries, resolving issues, and providing valuable assistance to ensure a positive gaming experience.

Key Responsibilities:
  1. Handle Customer Inquiries: Respond to customer inquiries in a professional and timely manner, providing accurate information about products and services.
  2. Resolve Customer Issues: Identify and troubleshoot customer issues, providing effective solutions and escalating complex problems to the appropriate department or supervisor.
  3. Maintain Accurate Records: Document customer interactions, transactions, and feedback in our CRM system.
  4. Follow Up with Customers: Proactively follow up with customers to ensure their issues are resolved to their satisfaction and gather feedback to improve service quality.

To excel in this role, you should have excellent communication and interpersonal skills, with the ability to remain calm and professional under pressure. You should also be able to stay up-to-date with product knowledge to effectively assist customers.

Requirements:
  • Education: High school diploma or equivalent; additional qualifications in customer service or related fields is a plus.
  • Experience: Minimum 6 months of experience in a customer service or support role.
  • Skills: Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure. Excellent problem-solving skills with a focus on delivering effective solutions and maintaining a positive customer experience.