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Data Insights Professional
2 weeks ago
About Us
We are a leading lifestyle retailer in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.
Job OverviewYou will be at the heart of data-driven decision-making as an Insight Manager. You will shape promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.
Key Responsibilities:- Develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
- Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
- Prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
- Manage and mentor a team of analysts, guiding them in methodology, prioritization, and problem-solving.
- Explore AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
- Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
- Communicate insights clearly and actionably to leadership and cross-functional teams.
- 6+ years of experience in business insights, analytics, or customer intelligence, preferably in B2C retail, lifestyle, or e-commerce.
- A strong track record in building and operationalizing customer metrics (e.g., retention, repeat, churn, CLTV).
- Hands-on expertise with analytics tools, dashboards (Power BI, Tableau, or similar), and SQL.
- Experience in leading a small analytics team or mentoring analysts.
- Exposure to AI/ML applications in CRM such as churn prediction, propensity models, and uplift modeling is a strong plus.
- Strong stakeholder management and communication skills to translate data into business action.