Front Office Manager

1 week ago

Kanpur, Uttar Pradesh, India beBeeHospitality Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title: Front Desk Associate

This role requires a professional with excellent communication and interpersonal skills to manage the front desk of a hotel, hostel or guest house. The ideal candidate will have extensive work experience in the hospitality industry and a strong understanding of the company's vision, business expansion plans, operational standards, etc.

  1. Understanding of the hospitality industry with extensive work experience
  2. Understanding of the company's vision, business expansion plans, operational standards, etc.
  3. Effective management of various functions including front desk, housekeeping, F&B, engineering, etc.
  4. SUPERVISING AND MANAGING OPERATIONAL QUALITY WITH ATTENTION TO DETAIL ON VARIOUS PARAMETERS SUCH AS INFRASTRUCTURE, SERVICES, STAFF, OPERATIONS, ETC. TO ENSURE HIGH SERVICE QUALITY

Responsibilities include:

  • Handling & resolving escalations and grievances
  • Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
  • Coordinating with other departments within the company to help resolve issues
Requirements:

The ideal candidate should possess:

  • Hospitality graduate/post-graduate or diploma in hospitality
  • Min. 1-3 years of experience in a hotel, hostel, guest house, etc.
  • Extensive operational knowledge of hotel operations
  • Outstanding communication, interpersonal & time-management skills

We offer a challenging and rewarding career opportunity for a dynamic individual who is passionate about delivering exceptional customer service and contributing to the success of our organization.

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