Client Experience Manager

3 days ago

Nagpur, Maharashtra, India beBeeFoodServiceManager Full time ₹ 8,00,000 - ₹ 11,00,000

As a key member of our frontline team, you will lead and oversee food service associates to deliver exceptional client experiences.

Key responsibilities include coordinating tasks related to food production planning, engineering, and front-of-house services. Ensuring all activities comply with Health & Safety and Food Safety regulations is paramount.

Key Responsibilities
  • Promote a positive work culture and ensure timely delivery of high-quality service. Resolve issues promptly and report incidents, accidents, and near misses to your supervisor.
  • Prioritize client retention and demonstrate a commitment to delivering quality service to both clients and employees.
  • Collaborate effectively within a team and demonstrate initiative when working independently. Uphold honesty and integrity, fostering a culture of trust.
  • Excellent communication skills are essential to engage with diverse stakeholders.
  • Adhere to legislation and follow rules outlined in the client handbook, ensuring service standards, hygiene, health, and safety protocols are met.
  • Manage vendor rotations and plan operations for assigned clients.

Requirements:

  • Demonstrated experience in the food industry, with a solid understanding of operations and customer service.
  • Proactive and self-motivated, with a strong work ethic, integrity, and ability to make independent decisions.
  • Resilient under pressure, capable of meeting deadlines and handling challenges effectively.
  • Adaptable and team-oriented, willing to take on diverse responsibilities to support business objectives.
  • Exceptional communication skills, both written and verbal, to interact with stakeholders at all levels.
  • Strong interpersonal abilities, fostering collaboration and teamwork.
  • Results-driven with a sense of accountability, focused on achieving business goals.
  • Proven leadership experience, successfully managing teams in dynamic environments.
  • Knowledge of HSEQ standards, with a Basic Food Hygiene certification.
  • Financial acumen and proficiency in relevant applications, ensuring operational efficiency.
  • Agile and adaptable, thriving in fast-paced and evolving work environments.
  • Minimum 3 years of industry experience, with a Graduate/Diploma in Hotel Management.

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