Digital Growth Strategist

5 days ago

Jaipur, Rajasthan, India beBeeTransformation Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

Strategic Transformation Leader

We are seeking an experienced transformation leader to drive strategic growth through AI and data science.

The ideal candidate will have a strong background in BPO/KPO operations, with significant experience leading large-scale transformation projects. Six Sigma Black Belt certification is mandatory.

Key Responsibilities:

  • Strategic Transformation Leadership
    • Drive enterprise-wide transformation initiatives to enhance cost efficiency, process optimization, and quality improvement across global BPO operations.
    • Align transformation objectives with strategic business goals to achieve measurable outcomes in areas such as productivity, billable utilization, SLA adherence, and key customer experience metrics.
  • AI-Driven Innovation
    • Identify and champion the use of AI technologies, including machine learning, generative AI, NLP, predictive analytics, and automation across critical functions like quality assurance, workforce management, fraud detection, and content moderation.
    • Collaborate with internal teams to develop AI/ML solutions, proof-of-concepts, and production-ready deployments.
  • Process Reengineering & Six Sigma
    • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and minimize variation in critical business processes.
    • Conduct value stream mapping, root cause analysis workshops, and process simulations to uncover opportunities for process optimization and operational efficiency.
    • Develop, track, and report on key transformation KPIs, including AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
  • Cross-Functional Program Execution
    • Partner with business leaders, operations heads, and IT stakeholders to successfully execute transformation initiatives that deliver tangible ROI.
    • Manage complex transformation roadmaps using agile governance, ensuring stakeholder alignment, change management, and effective risk mitigation.
  • Capability Building & Change Management
    • Lead the organizational shift towards greater digital maturity, focusing on areas like citizen development, AI literacy, and digital transformation.
    • Drive the creation and operationalization of a Center of Excellence for AI-augmented operations, fostering continuous improvement across business functions.

Required Qualifications:

Education & Experience:

  • Bachelor's degree in engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO / KPO / Shared Services, with demonstrated ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with a deep understanding of the entire model lifecycle.

Technical Skills & Expertise:

  • Proficiency in tools such as Python, SQL, Power BI, Tableau, with exposure to AI platforms.
  • Strong command of automation technologies, particularly RPA tools like UiPath, Blue Prism, or Power Automate.
  • In-depth knowledge of BPO metrics and operational challenges, especially in areas like Customer Experience, Finance & Accounting, Risk Management, and Content Operations.

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