Client Service Liaison
4 days ago
About EIE Instruments Pvt Ltd:
We are seeking a skilled Client Service Liaison to join our team. As a key member of our support staff, you will act as an advocate for our clients and provide information on how they can connect with the right person at the right time for complaint matters.
You will work closely with our clients, often serving in a support role during difficult times. To ensure seamless service delivery, you will be responsible for assessing the service needs of clients and linking them to the appropriate resources and providers.
Your responsibilities will include planning and organizing production and dispatch schedules with store executives, facilitating programs and services, and transportation. You will also assess client issues and provide recommendations to fix problems, ensuring each client receives the necessary services and follow-ups.
Maintaining good relationships with service providers and clients is crucial to retaining our customer base. You will also be responsible for answering telephones and responding to email inquiries in the office.
Candidates should possess fluency in all three languages (Hindi, Gujarati, and English), proficiency in typing, accuracy, and attention to detail. Proficiency in Microsoft Office, CRM, ERP, and software programs is also required, along with excellent customer service and problem-solving skills.
Successful candidates will be able to work well under deadlines and multitask effectively. A graduate or bachelor's degree holder with 2-3 years of industry experience or related customer service experience is preferred.
EIE Instruments Pvt Ltd offers a competitive salary based on qualifications and experience. Our location is Ellisbridge, Ahmedabad.
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