Student Experience Manager

1 day ago

Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title: Lead-Hostel Operations

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

  • Lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation.

The successful candidate will be responsible for driving outcomes through their team, setting standards, and ensuring seamless collaboration between departments.

Key Responsibilities:
  • Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations.
  • Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
  • Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Act as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.
  • Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Champion a positive residential culture — inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.
  • Maintain proper documentation and ensure regulatory compliance related to hostel facilities.
Ideal Candidate Profile:
  • 4–8 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.
  • Exceptional communication and interpersonal skills — able to handle both student concerns and high-touch parent interactions with confidence and empathy.
  • Demonstrated ability in leading teams, managing vendors, and getting things done through others.
  • Strong conflict resolution, prioritization, and people management skills.
  • Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.

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