Highly Skilled Cisco Unified Contact Center Enterprise Specialist

3 days ago


Kota, Rajasthan, India beBeeEngineer Full time ₹ 10,60,000 - ₹ 21,40,000
Job Summary

An expert UCCE engineer is required to support the delivery of Cisco Unified Contact Center Enterprise solutions.

Key Responsibilities:
  • Support the implementation, maintenance, and troubleshooting of Cisco UCCE solutions.
  • Provide technical guidance on basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.
  • Assist in the creation of runbooks for Cisco UCCE and IPT platforms.
  • Have a clear understanding of VOIP protocols like SIP, H.323, and MGCP, as well as ITIL processes.
  • Understand Cisco Voice network deployment models and voice network devices functionality.
  • Utilize VOIP and Performance Management Tools and integrate with other tools.
  • Have a clear understanding of Telecom infrastructure protocols like ISDN and analog signaling.
  • Work in a 24/7 business support environment.
  • Experience with Cisco Voice platform and CUCM/UCCE/UCCH/CVP platforms.
  • Strong verbal and written communication skills.
  • Coordinate with Third Party Providers to assist in problem resolution of telecommunication issues.
  • Perform advanced remote/on-site troubleshooting activities, including system design issues, upgrade plans, and creation of technical product documentation.
  • Act as a point of contact for all service delivery issues/pending work/escalations.


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