Cloud Contact Center Specialist

4 days ago


Kota, Rajasthan, India beBeeSpecialist Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Highly skilled AWS contact center specialist required to design, develop and administer cloud-based customer service solutions.

Key Responsibilities:

  • (1) Designing and developing cloud-based contact center solutions using Amazon Connect, (2) building API-driven workflows to streamline operations and improve agent efficiency, (3) customizing IVR systems and CTI integrations for advanced call handling and reporting, (4) managing and monitoring AWS resources for high availability and performance, (5) collaborating with cross-functional teams to maintain system architecture and workflow documentation.

Essential Skills & Competencies:

  • (1) Skilled in designing and developing cloud-based contact center solutions using Amazon Connect, (2) proficient in configuring contact flows, Lambda integrations and API-driven automation, (3) extensive experience with AWS services (Lambda, Lex, DynamoDB, S3) and IVR/CTI customization.


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