
Retail Operations Director
7 days ago
As a seasoned retail professional, you will lead the overall boutique operations, ensuring exceptional client experiences while maintaining luxury standards.
Key Responsibilities:- Drive sales growth by achieving and exceeding monthly and annual targets through effective inventory management and sales strategies
- IDentify business opportunities to increase revenue by leveraging your expertise in jewellery, watches, or fashion
- Monitor key performance indicators (KPIs) and implement corrective actions as needed to maintain optimal operational efficiency
- Build a culture of personalized clienteling and post-sale follow-up to foster long-term relationships with clients
- Host private client events, previews, and activations to drive brand awareness and loyalty
- Maintain impeccable grooming, etiquette, and storytelling standards as a brand ambassador to reflect positively on the company
- Recruit, train, and mentor client advisors, assistants, and support staff to ensure a high-performing team
- 6-10 years of experience in luxury retail, preferably in jewellery, watches, or fashion, with at least 3 years in a managerial role
- Proven track record of leading teams and achieving sales targets, with a strong focus on operational excellence
- Strong operational expertise in inventory, finance, and compliance, with excellent analytical and problem-solving skills
- Excellent communication skills in English, with regional languages an advantage for communicating with diverse client bases
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development within a dynamic and fast-paced environment.
Why Join Us?Our company is committed to providing a collaborative and inclusive work environment that fosters creativity, innovation, and excellence. As a member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for luxury retail and customer service.
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