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Senior SAP Operations Manager

1 month ago

Bengaluru, Karnataka, India Western Digital Full time
About this Role

We are seeking an experienced Senior SAP Operations Manager to join our team at Western Digital. This role will be responsible for the day-to-day operations of SAP applications, middleware, and databases.

Key Responsibilities
  • Accountable for SAP Application Operations: Lead the governance and continuous improvement process, including identifying and refining business KPIs.
  • Technical Operations: Analyze and assess business processes, identifying opportunities for improvement and optimization of Application operations.
  • Process Governance: Establish and Maintain Standard Operating Procedures for Applications and Database Operations.
  • Service Delivery: Working with service providers, develop and enhance the operational processes to address the backlog of production support tickets.
  • Team Leadership: Lead and mentor SAP, middleware, and database team members comprising of employees and AMS members.
  • AMS Partnerships: Coordinate with AMS partners in ensuring availability and performance of the applications and databases.
  • Proactive Monitoring: Involve in proactive monitoring of SAP, Middleware, and databases.
  • Security and Compliance: Ensure the Security and SOX compliance of SAP & Middleware applications and databases.
  • Integration: Coordinate integration efforts with SAP RISE ECS team, AMS teams as well as internal Infra, IT Security teams.
  • Collaboration: Collaborate with Project Managers, Auditors, Operations team, Infrastructure teams and service providers.
  • Application Lifecycle: Coordinate installation, upgrade and maintenance of applications and databases.
  • Project Support: Support SAP systems throughout the lifecycle of projects.
Requirements
  • Education: Bachelor's degree in Business, Engineering, Computer Science or Management Information Systems.
  • Experience: 10+ years of combined experience in SAP, Project Management, and Production Applications Operations.
  • Technical Expertise: Strong technical understanding of SAP core functionality, Infrastructure and Security.
  • Leadership: 4+ years of People Management experience and 3+ years of project governance experience and leading globally dispersed teams.
  • Business Acumen: Excellent understanding of SOX processes and experience working with internal support teams in ensuring adherence to SOX controls.