
IT Support Specialist
23 hours ago
This is a pivotal role in our team, requiring exceptional communication and problem-solving skills to deliver top-notch support to clients.
Main Responsibilities:- Maintain high efficiency in handling escalated calls from the support team.
- Resolve tickets within agreed service level agreements of ticket volume and time.
- Adhere to quality standards (voice and accent, technical monitoring), regulatory requirements, and business policies.
- Ensure positive client experience and customer satisfaction through defined resolution rate and minimum average handling time, rejected resolutions or reopened cases.
- Update work logs and follow shift for escalation process and compliance.
- Handle all queues efficiently and work towards case closure.
This role demands a strong understanding of MS Office/365 and experience with troubleshooting Outlook, VPN, Citrix, VDI-related issues. Additionally, knowledge of mobility-related applications and desktop/system issues is essential. Experience in telecommunications will be an added advantage.
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Support Specialist
1 week ago
Pune, Maharashtra, India beBeeCustomerExperience Full time ₹ 80,00,000 - ₹ 1,20,00,000Job Title: Support SpecialistWe are seeking experienced professionals to fill a Support Specialist role with a strong background in supporting large enterprise customers.Provide high-quality support to clients through various channels, including phone, email, and chat.Key Responsibilities:Handle high-volume service requests and incidents with efficiency and...
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Support Specialist
2 weeks ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000Technical Support Specialists work at the forefront of customer service, acting as the first point of contact for individuals experiencing technical issues with products, software, or services.Responsibilities:International Voice Support: Our Technical Support Specialists handle inbound calls from international customers and troubleshoot technical problems...
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Technical Support Specialist
5 days ago
Pune, Maharashtra, India beBeeSupport Full time ₹ 21,400 - ₹ 3,24,000Technical Support SpecialistThis is an exciting opportunity to join our team as a Technical Support Specialist. As part of our IT department, you will play a key role in providing first-level technical support for desktops, laptops, and peripherals.
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IT Support Specialist
2 days ago
Pune, Maharashtra, India Zeta-V Technology Solutions Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per yearIT Support Specialist About Us Our client is a forward-thinking mid-market information services and research firm poised for growth, serving clients in the financial services and insurance sectors. We are setting up an office in Pune, India to accommodate our growth needs. The team in India will be primarily made up of research and data associates and will...
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Legal Support Specialist
7 days ago
Pune, Maharashtra, India beBeeLawyer Full time ₹ 60,00,000 - ₹ 85,00,000Legal Support Specialist Job DescriptionJob Overview: We seek an experienced Legal Support Specialist to join our organization. The ideal candidate will conduct comprehensive legal research, draft complex documents, and provide top-notch operational support to the legal department.
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IT Support Specialist
7 days ago
Pune, Maharashtra, India beBeeTechnical Full time ₹ 12,00,000 - ₹ 20,00,000Job Title: IT Support SpecialistRole Overview:We are seeking a highly skilled and experienced IT support specialist to join our team.Troubleshoot applications and Windows operating system issues on various platforms.Provide technical assistance for Intune, Azure Cloud, and Virtual Machines.Investigate and resolve application problems on virtual...
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Desktop Support Specialist
4 days ago
Pune, Maharashtra, India Self-employed Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany Name- Gyoash TechnologiesPlease Note- This is a field job Role DescriptionThis is a full-time on-site role for a Desktop Support Specialist located in Pune. The responsibilities include providing technical support for desktop computers, troubleshooting hardware and software issues, and offering printer support. The specialist will also handle...
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Service Support Specialist
7 days ago
Pune, Maharashtra, India beBeeService Full time ₹ 7,50,000 - ₹ 12,50,000Job Title: Service Support SpecialistWe are seeking a skilled Service Support Specialist to provide top-notch service support for complex systems, ensuring 100% compliance with operational parameters and SLAs.About the Role:As a Service Support Specialist, you will be responsible for planning and executing preventive maintenance jobs on time, handling a team...
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Operational Support Specialist
7 days ago
Pune, Maharashtra, India beBeeAdministrative Full time ₹ 40,00,000 - ₹ 80,00,000Job Title: Operational Support SpecialistJob Description We are seeking a detail-oriented and proactive Operational Support Specialist to provide comprehensive support to our team and ensure smooth day-to-day office operations. The ideal candidate will be organized, efficient, and capable of handling multiple tasks while maintaining a positive and...
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IT Support Specialist
7 days ago
Pune, Maharashtra, India beBeeTechnology Full time ₹ 15,00,000 - ₹ 20,00,000Job Title: IT Support SpecialistAt a leading technology firm, we seek an experienced IT Support Specialist to provide comprehensive technical support across systems, networks, servers, and cloud platforms.Key Responsibilities:System & User SupportProvide end-to-end support for desktops, laptops, printers, and mobile devices, ensuring seamless connectivity...