
ServiceNow Specialist Lead
5 days ago
Job Summary:
This is a lead position for a ServiceNow specialist.
The ideal candidate will have 7+ years of experience in ServiceNow and administration.
They should be proficient in Flow Designer, business rules, client/server scripts, ACLs.
Additionally, the candidate should be skilled in creating catalog items, approval workflows, dynamic forms, SLAs.
Experience with domain separation, scoped apps, data import/export, UI policies is also necessary.
Furthermore, the candidate should have proven ability to integrate ServiceNow with third-party systems.
Proficient in setting up and tracking metrics like ticket volumes, deflection rates, module usage, and SLA performance.
Demonstrated leadership in instance upgrades, patch management, and clone processes.
Strong collaboration skills with stakeholders to define and streamline workflows.
Experienced in audit preparation, compliance documentation, and training L1/L2 teams.
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