
BPO Training Professional
2 weeks ago
BPO Training Lead
OverviewWe are seeking an experienced professional to lead our training initiatives and develop a highly skilled workforce in the BPO sector.
Responsibilities- Design and implement effective training programs for new and existing employees.
- Conduct training sessions and workshops to enhance staff skills and productivity.
- Evaluate training program effectiveness and make necessary adjustments.
- Collaborate with team leaders to identify training needs and develop relevant content.
- Ensure compliance with industry standards during training.
- Facilitate onboarding processes for new hires.
- 9-13 years of experience in a training or managerial role within the BPO industry.
- Strong understanding of BPO operations and best practices.
- Excellent communication and presentation skills.
- Proficiency in creating training materials and programs.
- Ability to assess training needs and implement effective strategies.
- Experience with e-learning platforms and instructional design.
- Strong organizational skills and attention to detail.
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