International BPO
2 days ago
Description
We are seeking an experienced International BPO professional to join our dynamic team in India. The ideal candidate will have a passion for customer service and a proven track record in handling international clients. If you thrive in a challenging environment and enjoy working with diverse customers, this is the perfect opportunity for you.
Responsibilities
- Handle inbound and outbound calls for international clients
- Provide excellent customer service and support to clients
- Resolve customer issues and queries in a timely manner
- Maintain records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Adhere to company policies and procedures regarding customer service
- Assist in training new employees when necessary
Skills and Qualifications
- 1-2 years of experience in a BPO or customer service role
- Strong verbal and written communication skills in English
- Ability to work in a fast-paced environment
- Proficiency in using computers and customer service software
- Good problem-solving skills and ability to think on your feet
- Flexibility to work in different shifts including nights and weekends
- Strong interpersonal skills and a positive attitude
Spotlight
- Cafeteria, Office cab/shuttle, Gifts on festivals, Free meal, Recreational activities
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