International BPO

4 weeks ago


Bengaluru, Karnataka, India Freelancer Sujith Keshav Reddy Full time
Job Description

Description

We are seeking an experienced International BPO professional to join our dynamic team in India. The ideal candidate will have a passion for customer service and a proven track record in handling international clients. If you thrive in a challenging environment and enjoy working with diverse customers, this is the perfect opportunity for you.

Responsibilities

- Handle inbound and outbound calls for international clients
- Provide excellent customer service and support to clients
- Resolve customer issues and queries in a timely manner
- Maintain records of customer interactions and transactions
- Collaborate with team members to improve service delivery
- Adhere to company policies and procedures regarding customer service
- Assist in training new employees when necessary

Skills and Qualifications

- 1-2 years of experience in a BPO or customer service role
- Strong verbal and written communication skills in English
- Ability to work in a fast-paced environment
- Proficiency in using computers and customer service software
- Good problem-solving skills and ability to think on your feet
- Flexibility to work in different shifts including nights and weekends
- Strong interpersonal skills and a positive attitude

Spotlight

- Cafeteria, Office cab/shuttle, Gifts on festivals, Free meal, Recreational activities
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