Reservation Service Agent

3 days ago

Agra, Uttar Pradesh, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 85,00,000

Are you looking for a challenging and rewarding role in the hospitality industry?

As a Reservations Coordinator, you will be responsible for providing exceptional customer service to our guests, handling their queries and concerns, and ensuring a smooth and enjoyable stay.

Key responsibilities include:

  • Communicating with guests through various channels (phone, email, chat) to provide pre-arrival information, answer inquiries, and address concerns
  • Ensuring timely and accurate responses to guest queries regarding hotel policies, amenities, local attractions, and other relevant information
  • Handling guest complaints or issues promptly and professionally, seeking resolutions and escalating to relevant departments if necessary
  • Coordinating with the reservations team to ensure seamless handover of guest information and payment details
  • Identifying opportunities to upsell additional services, upgrades, or amenities to enhance the guest experience and increase revenue
  • Promoting hotel loyalty programs, special offers, and packages to encourage guest participation and loyalty
  • Building strong relationships with guests by demonstrating personalized service, attentiveness, and genuine care for their needs and preferences
  • Maintaining a guest database with accurate and up-to-date contact information, preferences, and special requests
  • Tracking and analyzing pre-arrival metrics, such as confirmation rates, booking trends, and guest feedback, to identify areas for improvement and develop strategies for enhancing the pre-arrival experience

Requirements:

  • Previous experience in hospitality, customer service, or a similar role is an advantage but not essential
  • Strong written and verbal communication skills, with the ability to convey clear and professional information
  • Excellent interpersonal skills and the ability to build rapport with guests and team members
  • Highly organized and detail-oriented, able to multitask and meet deadlines without compromising on accuracy
  • Comfortable using various technology tools like email, chat systems, and reservation software
  • Ability to work independently and collaborate well with others in a team-oriented environment
  • Knowledge of local attractions and the hospitality industry would be beneficial
  • Flexibility to work various shifts, including weekends and holidays, as needed

Benefits:

As a member of our team, you will have access to:

  • A comprehensive training program to develop your skills and knowledge
  • Ongoing support and coaching from experienced colleagues
  • A competitive salary and benefits package
  • The opportunity to work in a dynamic and fast-paced environment

What we offer:

We are committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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