Customer Service Liaison

7 days ago

Hyderabad, Telangana, India beBeeCustomerRelations Full time ₹ 80,00,000 - ₹ 1,20,00,000
Job Title

We are seeking an experienced customer relations management professional to join our team.


  • Handle customer requests and provide information via email or phone.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries on contracts/order status and billing/invoicing corrections.
  • Handle customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction.

The successful candidate will be responsible for coordinating with internal teams, vendors, and end clients to address concerns and questions about order fulfillment, shipment tracking, and refunds. They will also be required to update ERP systems regarding customer details, order details, supplies, pricing, etc., and follow up on pending items with logistics/supply chain teams for order delivery status.

Additionally, the Customer Relations Management Assistant will be responsible for owning SLA/KPI and ensuring daily TAT and accuracy targets are met, as well as coordinating with shipping facilities to get products shipped to customers, and communicating with warehouses and forwarders to efficiently manage the delivery process.

The ideal candidate will possess a bachelor's degree, excellent professional experience in order management/quoting and contracting or customer relations, and industry experience in services or hi-tech industries.

Preferred qualifications include a diploma/post-graduation in international supply chain management/sourcing management, excellent communication skills, and proficiency in coaching skills with high-level confidentiality and professionalism.

Why Work With Us?

We believe in creating a dynamic work environment that values respect and integrity, customer focus, and innovation. We offer a range of benefits, including competitive compensation, comprehensive training, and opportunities for career growth and development.

Taking your career to the next level is just the beginning.

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