Senior Associate, Functional Analyst, HR

4 weeks ago


Delhi, Delhi, India Vialto Partners Full time

Job Description

Overview:

Vialto Partners is seeking a skilled Senior Associate to support the Global HR Team in managing inquiries from staff using Replicon, our Global Time & Attendance Tool. The team is focused on stabilizing and enhancing our new instance of Replicon, which went live in May.

We are looking for someone with solid customer service experience, a strong understanding of HR policies, and a keen interest in learning more about HR processes globally.

Vialto operates across 50+ countries, with a complex HR policy landscape that has resulted in a complex setup in our Global Time & Attendance tool. As we continue to optimize our HR process through better documentation, training, and reporting, we are seeking this new role to help us answer employee questions and provide overall support to the team.

Responsibilities:

Work closely with local HR on questions from staff, provide support to our HR team on using Replicon, and manage tickets from employees regarding HR-related inquiries in ServiceNow.

Involvement in testing and other projects as we work to complete the implementation of Replicon globally.

Reporting Relationship:

This role will report to the HR Sr Manager of Replicon.

Qualifications:

Experience related to time tracking tools preferred but not required. Ticketing experience required, ideally in ServiceNow but also considered in another similar ticketing tool. Strong customer service attitude, agile, and able to manage multiple priorities and changes in timelines. Understanding of how to interpret HR policies and procedures.



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