Real-Time Monitoring Analyst

4 days ago

Guntur, Andhra Pradesh, India beBeeMonitoring Full time ₹ 15,00,000 - ₹ 25,00,000
Job Overview

Mizuho Global Services is a captive global processing center for remotely handling banking and IT operations.

We are committed to a culture driven by ethical values and diversity in all forms. Our key pillars - Mutual Respect, Discipline, and Transparency - set the baseline for every process and operation.

What We Offer
  • Immense exposure and learning opportunities
  • Excellent career growth prospects
  • A company of highly passionate leaders and mentors
  • The ability to build things from scratch
Responsibilities
  1. Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, Solarwinds, Nagios, Zabbix, SCOM, AppDynamics, Dynatrace, and Opd Ramp.
  2. Identify, acknowledge, and log alerts, events, and anomalies.
  3. Escalate incidents to support teams based on defined SOPs and severity.
  4. Perform basic health checks and validations as per runbooks.
  5. Track and update incident tickets in IT service management tools.
  6. Perform initial triage of alerts (service restarts, disk clean-up commands if permitted).
  7. Document incidents, actions taken, and resolution/escalation steps.
  8. Communicate with engineers and shift leads for follow-up or escalations.
  9. Ensure monitoring dashboards and tools are operational and report any issues.
  10. Provide shift-wise handover updates and contribute to incident reviews.
Requirements
  • Broad understanding of IT infrastructure (servers, operating systems, networks, applications).
  • Hands-on experience in monitoring tools and ticketing systems.
  • Good communication skills and ability to follow standard operating procedures.
  • Ability to work 24/7 rotational shifts, including weekends and holidays.
  • Strong attention to detail and sense of urgency.
  • Required candidates to work from office premises.
  • Meticulous and able to work independently and meet tight deadlines.
Qualifications and Experience

Exposure to ITIL processes (incident, event, change, management) certification in basic IT/networking (CompTIA A+, ITIL foundation, CCNA) is beneficial. 3+ years of experience in IT monitoring or helpdesk roles with mandatory skills like monitoring tools and network operation center.

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