Senior Customer Relationship Executive

1 day ago

Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 1,05,60,000 - ₹ 1,41,12,000
Job Overview

The Key Account Manager role is a critical position that involves supporting the growth and management of key customer accounts, primarily in E-commerce categories. This includes Modern Trade and Qcom channels. The ideal candidate will have relevant experience in FMCG, particularly in E-commerce Platform and dry fruits, and demonstrate a strong understanding of modern trade dynamics.

Key Responsibilities
  • Account Management:
    • Act as a point of contact for assigned key accounts and support the Key Account Manager in handling larger accounts.
    • Build and maintain positive relationships with client stakeholders.
    • Understand client business needs and assist in delivering tailored product and service solutions.
    • Ensure smooth coordination of account-related activities and maintain high service levels.
  • Sales Support and Revenue Growth:
    • Assist in identifying and following up on business opportunities within existing accounts.
    • Support the execution of sales strategies to increase product visibility and sales performance in Modern Trade and Qcom channels.
    • Collaborate with the sales team to achieve assigned revenue targets and category growth.
    • Help prepare presentations, proposals, and reports for client meetings.
    • Ensure expansion of lines, geographies, and increase availability.
  • Negotiation and Contract Support:
    • Support the team in contract renewals and day-to-day commercial discussions.
    • Coordinate timely documentation and compliance for key accounts.
    • Assist in addressing operational or supply issues that arise with accounts.
  • Collaboration and Coordination:
    • Liaise with internal departments (procurement, supply chain, marketing, finance) to ensure smooth execution of client requirements.
    • Communicate client feedback and market insights to internal stakeholders.
    • Monitor account performance and assist in preparing sales and performance reports.
  • Market Research and Analysis:
    • Track market trends, competitor activities, and category developments in E-commerce Platform and dry fruits.
    • Share insights with the Key Account Manager to refine account strategies.
    Requirements
    • A bachelor's degree in Business, Marketing, or a related field.
    • Minimum 5 years of experience in key account management, sales, or business development from E-commerce Platform only.
    • Familiarity with Modern Trade, Qcom platforms, and retail business operations.
    • Strong communication, interpersonal, and coordination skills.
    • Proficiency in Microsoft Office (Excel, PowerPoint); knowledge of ERP or CRM systems is a plus.
    • Good analytical and problem-solving abilities.
    • Ability to work both independently and within a team environment.

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