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Senior Service Manager
2 weeks ago
We are seeking an accomplished Lead Server to lead our team at a top-tier resort. The successful candidate will have a proven track record of delivering exceptional service and mentoring staff to achieve high standards.
Key Responsibilities:
- Serve as a role model for restaurant banquet service staff, setting the standard for excellent customer service and teamwork
- Greet guests warmly and ensure high service standards throughout their dining experience
- Assign tasks, manage shifts, and oversee daily operations with efficiency and poise
- Collaborate with the Kitchen and Bar teams to provide seamless service
- Handle guest complaints professionally, addressing concerns promptly and fairly
Requirements:
- A minimum of 3-5 years of experience in fine dining service
- At least 1-2 years of experience in a leadership role, preferably as a Team Leader or Captain
- Mandatory experience in a luxury hotel or resort environment
- Excellent communication, leadership, and customer service skills
- A diploma or degree in Hospitality Management is highly preferred
Benefits:
This is an exciting opportunity to join a dynamic team and contribute to the success of our resort. As a Lead Server, you will have the chance to develop your skills, take on new challenges, and grow your career in a fast-paced and rewarding environment.
About Us:
We are a leading hospitality company dedicated to providing exceptional experiences for our guests. Our team is passionate about delivering outstanding service and creating memorable moments for every visitor.
