Senior Operations Manager
2 weeks ago
Job Requirements:
As a seasoned operations professional, you will be responsible for driving the overall operations of our digital lending business. This includes designing and implementing SLAs, TATs to reduce error rates and ensure compliance with regulatory requirements. You will also be responsible for setting up processes for the digital lending business, including managing LOS, Virtual Assistant, Salesforce Service cloud, and Customer Insights. Additionally, you will guide and train the team on new processes and integrations to increase efficiency and output. Your expertise in stakeholder management and team leadership will be essential in onboarding new channel partners and developing constructive working relationships with them. You will also be responsible for process enhancements and improvements, collaborating with business, compliance, risk, and technology functions.
Responsibilities:
- Design and implement operational processes to drive business growth and efficiency.
- Manage and coordinate team activities to ensure timely and quality delivery of results.
- Develop and maintain process governance frameworks to ensure compliance with regulatory requirements.
- Collaborate with business stakeholders to identify areas for process improvements and implement changes.
- Develop and maintain relationships with channel partners to ensure smooth business operations.
- Provide guidance and training to team members on new processes and technologies.
Requirements:
- Minimum 10 years of experience in banking and lending operations.
- Strong expertise in digital lending platforms and processes.
- Excellent stakeholder management and team leadership skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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