Senior Team Manager
4 weeks ago
At 2coms, we are seeking a highly skilled and experienced Senior Team Manager to lead our operations team. The successful candidate will be responsible for leading a team of 60 associates and motivating them to achieve the team project and client SLA. The Senior Team Manager will consistently achieve all KPIs and SLAs set by the clients with strict adherence to Quality parameters.
Key Responsibilities:
- Lead a team of 60 associates and motivate them to achieve the team project and client SLA.
- Consistently achieve all KPIs and SLAs set by the clients with strict adherence to Quality parameters.
- Use quality tools to ensure maximum efficiency and productivity.
- Manage team responsibilities and allocate work to the Team Leaders/SMEs as appropriate.
- Develop and maintain superior customer connect.
- Appraise the teams on their performance and provide regular feedback.
- Manage the performance appraisal process/rating.
- Interact with support team to manage HR Risk and other admin activities.
- Follow the governance mechanism established with the client.
- Keep track of all customer feedback/process issues. Drive actions towards delivery excellence.
- Resource Planning Recruitment and Work Allocation.
- Ensure that all committed deliverables and services are rendered on schedule and at the defined quality levels.
- Interview and hire new associates as needed to support the growth of the business.
- Prepare and send operational Education.
Requirements:
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to motivate and lead a team of 60 associates.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
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