Senior Ecommerce Operations Team Manager
16 hours ago
Company Overview: ICCS is a leading company that offers various services and products in the ecommerce sector.
Salary: The estimated salary for this position is ₹10,00,000 - ₹15,00,000 per annum, depending on experience and qualifications.
Job Description: We are seeking an experienced Senior Ecommerce Operations Team Manager to lead our team of Associates in Hyderabad. As a key member of our Operations department, you will be responsible for coordinating between managers and team members, handling a team of Associates, and managing day-to-day floor activities.
Key Responsibilities:
- Coordination between Manger and Team Members
- Handle a team of Associates
- Manage team performance on SLAs & KRA
- Manage day-to-day floor activities
- Analyse, maintain daily, weekly and monthly team performance reports
- Conducting periodic team meetings & attend review meetings
Requirements:
- Good communication (English +Hindi) + 1 year experience as TL in ecommerce OUT bound LOB
- Currently working as TL for Outbound
- Excellent understanding of call center metrics
- Good communication skills
Benefits: As a Senior Ecommerce Operations Team Manager at ICCS, you will have the opportunity to work with a dynamic team, develop your leadership skills, and contribute to the growth of our company.
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