Salesforce Business Optimization Specialist

12 hours ago

Cochin, Kerala, India beBeeBusiness Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

This is an exciting opportunity to work as a Salesforce Business Analyst where you will be responsible for analyzing business needs and problems, developing solutions to improve our business processes. You will be part of a talented team with diverse backgrounds, working alongside the Product Owner, Developer, Sr. Business Analyst, and fellow Salesforce Administrators.


We are looking for a skilled professional with a strong working knowledge of Salesforce platform out-of-the-box functionality, including best practices, security constructs, integration patterns, and development options.


The ideal candidate will have excellent listening, communication, facilitation, and presentation skills, with the ability to define and communicate the 'big picture' in terms of the solution (both functional and technical components) and break it down into smaller manageable work units.


This role involves driving identification of requirements across business units, identifying system processes through evaluation of business objectives, drivers, and success metrics. The successful candidate will document business requirements and detailed functional and technical specifications from multi-department stakeholders for review and delivery to the development team using agile model as well as develop epics, user stories, and their acceptance criteria for agile delivery.


As a key member of our team, you will participate in project delivery and process optimization to support the execution of projects using various project methodologies including performing configuration within a variety of software packages.


Key Requirements:

  • Minimum 5 years of Salesforce CRM experience as a Business Analyst or Business Systems Analyst required
  • Change management experience preferred
  • Project management experience preferred
  • Salesforce Business Analyst Certification preferred
  • Salesforce Administrator Certification preferred


Other Essential Skills:

  • Excellent interpersonal, consultative, consensus builder, and issue resolution skills
  • Ability to present ideas in user-friendly language and to interface on business and technical concepts
  • Exceptional analytical, conceptual, and problem-solving abilities
  • Self-starter with proven ability to successfully kick-start new initiatives and to drive complex issues through analysis and resolution


Bonus Points:

  • Change or Project Management Certification
  • Other Salesforce certifications

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