Test Center Operations Expert

5 days ago

Cochin, Kerala, India beBeeoperations Full time ₹ 60,00,000 - ₹ 75,00,000
Job Title: HSTC Operations Coordinator

The role of the HSTC Operations Coordinator involves ensuring the smooth operation of High-Stakes Test Centers (HSTCs). This includes managing schedules, ensuring compliance, and providing necessary tools and processes for efficient exam delivery.

  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events ensuring minimum impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to the relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.

We are looking for individuals with:

  • Bachelor's degree in business administration, operations management, or a related field preferred.
  • 1-3 years of previous working experience in a multi-cultured environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of the English Language.
  • Advanced computer literacy required.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, industry standards.
  • Flexibility to travel as required to support operational needs.

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