Business Systems Analyst

4 weeks ago


Gurgaon, Haryana, India Sun Life Full time

Job Overview

The Business Systems Analyst plays a pivotal role in Sun Life's digital transformation journey.

Reporting to the Manager, Business & Systems Analysis Chapter, this expert will analyze and document business needs, collaborate with cross-functional teams, and support the development of innovative solutions.

Key Responsibilities

  • Analyze and define user needs, translating them into requirements and user stories.
  • Document the impact of system changes on business processes and clients.
  • Create and provide comments on internal and external communications and user documentation.
  • Review and provide comments on business and technical documentation.
  • Support business units in the roll-out of developed solutions.

Requirements

  • Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
  • Experience in supporting customer-facing operations is an asset.
  • Experience working with client-facing technologies and digital engagement platforms.
  • Skilled in test execution and understanding outcomes.
  • Strong communication skills to convey complex concepts clearly.
  • Ability to work in a matrixed team environment.
  • Experience with data and integration modeling.
  • Excellent multitasking, prioritization, and time management skills.

About Sun Life

Sun Life is a dynamic organization committed to continuous learning and improvement. We foster a collaborative culture and offer opportunities for growth and achievement.



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