Business Systems Analyst
4 weeks ago
Job Overview
The Business Systems Analyst plays a pivotal role in Sun Life's digital transformation journey.
Reporting to the Manager, Business & Systems Analysis Chapter, this expert will analyze and document business needs, collaborate with cross-functional teams, and support the development of innovative solutions.
Key Responsibilities
- Analyze and define user needs, translating them into requirements and user stories.
- Document the impact of system changes on business processes and clients.
- Create and provide comments on internal and external communications and user documentation.
- Review and provide comments on business and technical documentation.
- Support business units in the roll-out of developed solutions.
Requirements
- Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.
- Experience in supporting customer-facing operations is an asset.
- Experience working with client-facing technologies and digital engagement platforms.
- Skilled in test execution and understanding outcomes.
- Strong communication skills to convey complex concepts clearly.
- Ability to work in a matrixed team environment.
- Experience with data and integration modeling.
- Excellent multitasking, prioritization, and time management skills.
About Sun Life
Sun Life is a dynamic organization committed to continuous learning and improvement. We foster a collaborative culture and offer opportunities for growth and achievement.
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