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Dedicated Customer Support Specialist
3 weeks ago
We are seeking a dedicated and detail-oriented customer service professional to fill a critical role within our organization.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via email and other communication channels.
- Manage and resolve issues related to lost packages, damaged products, and incorrect orders.
- Process and manage customer orders on our e-commerce platform, including handling returns, exchanges, and refunds.
- Act as the primary point of contact for shipping vendors, working with them to track down and resolve delivery issues efficiently.
- Proactively identify and resolve potential issues before they escalate, ensuring a seamless customer experience.
- Maintain clear, concise, and empathetic communication with customers at all times.
- Accurately document all customer interactions and resolutions.
Required Skills and Qualifications:
- Bachelor's degree
- 1-2 years of proven experience in e-commerce operations roles
- Strong attention to detail and accuracy
- Excellent organizational and time-management skills
- Able to work independently and as part of a team
- Fluent in written and spoken English
About Us:
Our skincare brand specializes in body care, offering plant-based formulations to address specific body concerns. We prioritize delivering exceptional customer experiences and value expertly crafted solutions that meet individual needs.
