Executive IT Professional Lead

1 week ago


Kolkata, West Bengal, India beBeeIt Full time ₹ 10,00,000 - ₹ 15,00,000
Job Role Overview:

We are seeking a skilled and proactive Executive IT Professional Lead to ensure seamless IT operations, incident management, and end-user support across the organization.

Main Responsibilities:
  • Log, prioritize, and resolve desktop/laptop service requests and incidents within defined Service Level Agreements (SLAs).
  • Evaluate hardware or software issues and escalate unresolved matters to 2nd/3rd-level support teams.

This role demands strong technical knowledge of Windows OS administration, Office 365, standard enterprise software, and network protocols (TCP/IP, DNS, DHCP) for LAN/Wi-Fi connectivity troubleshooting.

Key Qualifications:
  • Bachelor's degree in Computer Science / IT / Electronics or relevant technical field.
  • At least three years of experience in IT support, desktop/laptop administration, and incident management.
  • Strong analytical, problem-solving, coordination, and documentation skills.

The ideal candidate will work closely with cross-functional teams to maintain optimal IT infrastructure functioning.

About This Opportunity:

This forward-thinking company focuses on innovative solutions, striving for continuous improvement and operational excellence.

This job description may be subject to change as per business needs, while maintaining core responsibilities intact.


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