Experience Enhancement Specialist

2 days ago

Kolkata, West Bengal, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 20,00,000

Troovy Foods is on a mission to make healthy snacking fun, tasty, and accessible for kids and families. Our team of passionate individuals works together to bring clean-label kids' food to India.

We are looking for an individual who will track and manage customer experience, including proactive communication through calls, surveys, and WhatsApp.

Key Responsibilities:

  • Track and manage customer experience
  • Work collaboratively with cross-functional teams to improve customer purchase and delivery experience
  • Utilize problem-solving skills to answer customer queries and respond to customer feedback
  • Analyze complex customer data to identify trends and insights

Eligibility & Qualifications:

  • Pursuing bachelors or masters from a Tier I university 
  • Proficiency in Excel, analytics, and web tools for consumer engagement
  • Excellent communication and interpersonal skills
  • Fluency in English is a must
  • Problem-solving abilities and attention to detail

What We Offer:

  • A fast-paced start-up environment where you can grow professionally
  • The opportunity to work on projects that impact customer experience
  • Flexible working hours, including weekends and holidays as per customer needs

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