
Senior Quality Assurance Expert
24 hours ago
Job Overview
We are seeking a seasoned Quality Assurance Specialist to join our team. The ideal candidate will have a proven track record of ensuring the highest standards of quality in their work.
The Quality Assurance Specialist will be responsible for reviewing and assessing service desk tickets, evaluating customer interactions, and identifying process gaps. They will also develop and implement quality assurance strategies, perform rigorous quality tests, and conduct root cause analyses.
The successful candidate will have excellent analytical, communication, and problem-solving skills. They will be able to work collaboratively in a team environment and have a strong attention to detail.
Requirements and Qualifications
- Bachelor's degree in a relevant field (e.g., Quality Management, Engineering)
- Proven work experience in quality assurance or a related role
- Certifications such as Certified Quality Auditor (CQA) or Certified Quality Engineer (CQE) are advantageous
Benefits
This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality services. The successful candidate will receive a competitive salary and benefits package, as well as opportunities for professional development and growth.
Others
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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