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Senior Technical Investigator

3 weeks ago

Ahmedabad, Gujarat, India beBeeInvestigator Full time ₹ 15,00,000 - ₹ 23,00,000
Incident Management Role

This is an engineering position focused on enabling a better experience for customers by coordinating the investigation of production issues in our application.

The ideal candidate will be passionate about product quality, have extreme customer empathy, and strive to continually improve the quality of our services.

  • Investigate customer-reported production issues with Support and Engineering teams
  • Work as a liaison between Support and Engineering to facilitate issue resolution and root cause analysis
  • Create and track progress of problem tickets in Jira project management tool
  • Develop incident analysis reports with support from Engineering teams
  • Analyze log files using Datadog platform
  • Debug basic REST API calls for investigative purposes
  • Execute SQL database queries to gather information during investigations
  • Contribute to creating and updating knowledge base articles in Confluence
  • Participate in security audits and prepare supporting evidence
Required Skills and Qualifications:

Strong analytical and problem-solving skills

Effective communication and collaboration skills

Ability to work under pressure and meet deadlines

Proficiency in SQL database management

Knowledge of log file analysis and REST API debugging

Benefits:

Opportunity to work with a talented team

Professional growth and development opportunities

Competitive compensation package

Others:

Flexible working hours and remote work options

Regular feedback and performance evaluations