Senior Business Systems Analyst Position
4 weeks ago
Job Title: Senior Business Systems Analyst Position
About the Role:
This is a key position within our Infrastructure Management team that requires an individual with excellent technical and business acumen to translate customer requirements into functional requirements. The successful candidate will have a strong understanding of service desk processes, Windows, Unix, and Network.
Key Responsibilities:
- Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Drive automation resolution percentage by introducing new use cases and enhancing existing workflows.
- Perform quality assurance.
- Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
- Define reporting and alerting requirements.
- Own and develop relationship with partners, working with them to optimize and enhance our integration.
- Help design, document and maintain system processes.
- Report on common sources of technical issues or questions and make recommendations to product team.
- Communicate key insights and findings to product team.
Requirements:
- Must be a Graduate. BTech/BE or any other technical degree preferred.
- Good Knowledge on service desk processes and knowledge on Windows, Unix, Network.
- Excellent client handling skills.
- Excellent communication skills.
Work Timings:
Should be comfortable to work in UK shift.
Years of Experience: 5 Plus
Domain: Infrastructure Management
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