Senior Business Systems Analyst Position

4 weeks ago


Chennai, Tamil Nadu, India NTT DATA Full time

Job Title: Senior Business Systems Analyst Position

About the Role:

This is a key position within our Infrastructure Management team that requires an individual with excellent technical and business acumen to translate customer requirements into functional requirements. The successful candidate will have a strong understanding of service desk processes, Windows, Unix, and Network.

Key Responsibilities:

  • Conduct interviews to gather customer requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
  • Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
  • Drive automation resolution percentage by introducing new use cases and enhancing existing workflows.
  • Perform quality assurance.
  • Communicates changes, enhancements, and modifications of business requirements — verbally or through written documentation — to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
  • Define reporting and alerting requirements.
  • Own and develop relationship with partners, working with them to optimize and enhance our integration.
  • Help design, document and maintain system processes.
  • Report on common sources of technical issues or questions and make recommendations to product team.
  • Communicate key insights and findings to product team.

Requirements:

  • Must be a Graduate. BTech/BE or any other technical degree preferred.
  • Good Knowledge on service desk processes and knowledge on Windows, Unix, Network.
  • Excellent client handling skills.
  • Excellent communication skills.

Work Timings:

Should be comfortable to work in UK shift.

Years of Experience: 5 Plus

Domain: Infrastructure Management



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