Service Transition Manager

3 weeks ago

Bengaluru, Karnataka, India NTT Full time

About the Role

The Service Transition Specialist will play a key part in the transition of clients with medium to complex services engagements. This role is responsible for ensuring a successful transition of services to the agreed timeframe, costs, and service outcomes.

Key Responsibilities:

  1. Implement, run, govern, and control transition projects/programs from inception through to completion.
  2. Manage client relationships and establish positive relationships and constant communications with all internal stakeholders during a service transition project.
  3. Plan and facilitate engagement sessions with stakeholders in a service transition project.
  4. Manage and mitigate service transition risks.
  5. Manage client and internal escalations as per the standard escalation processes.
  6. Report on transition execution against the contracted planning and identify any major issues.
  7. Ensure handover for service execution and operational readiness validation has been successful.
  8. Support new services through an Early-life-support model as required.
  9. Ensure that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
  10. Manage virtual teams to deliver the planned outcome for transition and transformation projects.
  11. Manage thorough validation and testing of services provisioned as part of the transition.

Requirements

  1. Seasoned understanding of the organization's services portfolio and capabilities.
  2. Seasoned track record of medium to complex Services Transition Management delivery within an IT environment.
  3. Seasoned knowledge of Project and Transition Management governance, frameworks, and methodology.
  4. Excellent ability to communicate and negotiate at a senior-management level.
  5. Ability to interpret, deconstruct, and contribute to contractual collateral.
  6. Excellent presentation and organization skills.
  7. Highly analytical and data-oriented.
  8. Seasoned ability to construct plans and schedules within a framework.
  9. Seasoned ability to look ahead and mitigate potential issues before they arise.
  10. Seasoned business and commercial acumen.
  11. Ability to think tactically with an understanding of the operations of a service delivery and operations business.

Academic Qualifications and Certifications:

  1. Bachelor's degree or equivalent in Information Technology or related field.
  2. Recognized Project Management certification (PMP, PRINCE2) preferred.
  3. ITIL certification preferred.

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. We strive to create a work environment where everyone feels welcome, valued, and respected. Join us in our mission to drive innovation and make a positive impact on the world.

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