Data Quality and CRM Expert

3 days ago


Bengaluru, Karnataka, India Commvault Systems (India) Private Limited Full time

About the Role:

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We are seeking a skilled Data Quality and CRM Expert to join our team at Commvault Systems (India) Private Limited.

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As a Data Quality and CRM Expert, you will play a critical role in maintaining the accuracy and reliability of customer relationship management (CRM) databases. Your main responsibility will be to ensure that the data stored in these systems is up-to-date, consistent, and of high quality.

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You will collaborate with relevant teams to update and enrich CRM records with accurate and relevant information. You will maintain data quality standards and implement data governance best practices.

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Key Responsibilities:

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  • Regularly review and cleanse CRM data to identify and rectify inconsistencies, duplicates, and inaccuracies">
  • Collaborate with relevant teams to update and enrich CRM records with accurate and relevant information">
  • Maintain data quality standards and implement data governance best practices">
  • Accurately enter new data into systems, ensuring it adheres to established data standards">
  • Enable end-users and collaborators on data entry guidelines and procedures">
  • Verify and validate data entries to prevent errors and ensure consistency">
  • Perform routine data integrity checks and audits">
  • Assist in data migration projects, ensuring the smooth transfer of data from internal/external sources to CRM platforms">
  • Engage with cross-functional teams to integrate data from various sources into the CRM systems">
  • Generate reports and dashboards to analyze CRM data, identifying trends, patterns, and areas for improvement">
  • Provide insights and recommendations to improve data quality and drive better business decisions">
  • Develop and maintain documentation related to CRM data management processes and standard methodologies">
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Requirements:

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To be successful in this role, you will need:

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  • Bachelor's degree or equivalent experience in a relevant field such as IT, Business, or Data Management">
  • Strong proficiency in MS Excel, including data analysis, formula creation, and data visualization">
  • Knowledge of data quality standard processes and data governance principles">
  • Good attention to detail along with focus on data accuracy">
  • Strong problem-solving and analytical skills">
  • Good communication and collaboration skills to work with multi-functional teams">
  • Familiarity with CRM systems, including Salesforce, Marketo, and Dynamics CRM is an added advantage">
  • Basic SQL knowledge and experience in data management is a plus">
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What We Offer:

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We offer a competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience. We also provide opportunities for growth and development, as well as a range of benefits including annual health check-ups, car lease program, and tuition reimbursement.

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Why Join Us:

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At Commvault Systems (India) Private Limited, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. If you are a motivated and talented individual who is passionate about data quality and CRM, we encourage you to apply for this exciting opportunity.

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Equal Opportunity Employer:

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Commvault Systems (India) Private Limited is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.



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