Data Quality and CRM Expert
3 days ago
About the Role:
">We are seeking a skilled Data Quality and CRM Expert to join our team at Commvault Systems (India) Private Limited.
">As a Data Quality and CRM Expert, you will play a critical role in maintaining the accuracy and reliability of customer relationship management (CRM) databases. Your main responsibility will be to ensure that the data stored in these systems is up-to-date, consistent, and of high quality.
">You will collaborate with relevant teams to update and enrich CRM records with accurate and relevant information. You will maintain data quality standards and implement data governance best practices.
">Key Responsibilities:
">- ">
- Regularly review and cleanse CRM data to identify and rectify inconsistencies, duplicates, and inaccuracies">
- Collaborate with relevant teams to update and enrich CRM records with accurate and relevant information">
- Maintain data quality standards and implement data governance best practices">
- Accurately enter new data into systems, ensuring it adheres to established data standards">
- Enable end-users and collaborators on data entry guidelines and procedures">
- Verify and validate data entries to prevent errors and ensure consistency">
- Perform routine data integrity checks and audits">
- Assist in data migration projects, ensuring the smooth transfer of data from internal/external sources to CRM platforms">
- Engage with cross-functional teams to integrate data from various sources into the CRM systems">
- Generate reports and dashboards to analyze CRM data, identifying trends, patterns, and areas for improvement">
- Provide insights and recommendations to improve data quality and drive better business decisions">
- Develop and maintain documentation related to CRM data management processes and standard methodologies">
Requirements:
">To be successful in this role, you will need:
">- ">
- Bachelor's degree or equivalent experience in a relevant field such as IT, Business, or Data Management">
- Strong proficiency in MS Excel, including data analysis, formula creation, and data visualization">
- Knowledge of data quality standard processes and data governance principles">
- Good attention to detail along with focus on data accuracy">
- Strong problem-solving and analytical skills">
- Good communication and collaboration skills to work with multi-functional teams">
- Familiarity with CRM systems, including Salesforce, Marketo, and Dynamics CRM is an added advantage">
- Basic SQL knowledge and experience in data management is a plus">
What We Offer:
">We offer a competitive salary of ₹12,00,000 - ₹18,00,000 per annum, depending on experience. We also provide opportunities for growth and development, as well as a range of benefits including annual health check-ups, car lease program, and tuition reimbursement.
">Why Join Us:
">At Commvault Systems (India) Private Limited, we value diversity and inclusion. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best. If you are a motivated and talented individual who is passionate about data quality and CRM, we encourage you to apply for this exciting opportunity.
">Equal Opportunity Employer:
">Commvault Systems (India) Private Limited is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a fair and inclusive hiring process and do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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