Performance Optimization Specialist

1 month ago

Mumbai, Maharashtra, India Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions) Full time
About the Job

We are seeking a highly skilled Performance Manager to join our team at Network People Services Technologies Ltd. (NPST- Banking and Payment Solutions). As a key member of our organization, you will play a crucial role in ensuring the success of our company by driving performance excellence across all departments.

Key Responsibilities:

  • Design and implement performance tracking systems to assess productivity and output.
  • Monitor key performance indicators (KPIs) for various teams and departments, analyzing trends and providing insights on areas requiring improvement.
  • Present performance reports to senior management on a regular basis, highlighting achievements, challenges, and opportunities for growth.
  • Collaborate with department heads to identify areas of underperformance and propose actionable solutions to optimize efficiency.
  • Conduct ad-hoc performance reviews for specific projects, products, or initiatives based on requirements raised by senior management.
  • Develop detailed action plans based on performance data to drive improvements and follow up to ensure successful implementation.
  • Act as a liaison between various departments and senior management, ensuring alignment on performance goals and expectations.
  • Provide input on strategies to improve business operations, influence decision-making, and contribute to overall business growth.
  • Identify and escalate potential risks to meeting performance goals, ensuring proactive risk mitigation.
  • Continuously look for opportunities to innovate our performance management processes, improving workflow and productivity.
  • Create, propose, and analyze P&L reports to ensure proposed projects targets are met by providing insights into profitability, cost control, and risk analysis.

Requirements:

  • Experience in the Fintech or payments sector, with a solid understanding of processes and challenges.
  • Experience working within or alongside the banking sector, focusing on performance optimization.
  • Strong connections within the Technology Service Provider (TSP) ecosystem, particularly in banking services.
  • Proven experience in managing and optimizing performance at both departmental and project levels.
  • Solid understanding of project management principles, including resource allocation, budget tracking, and timeline management.
  • Experience in overseeing teams and guiding individuals toward higher performance, with a knack for motivating people.
  • Ability to understand and evaluate technical workflows and processes to identify bottlenecks or inefficiencies.
  • Competency in analyzing data and performance trends to suggest strategies for business growth and operational efficiency.
  • Ability to assess how performance improvements directly impact customer satisfaction and retention.
  • Entrepreneurial skills, ability to observe, innovate and own your work.
  • Detail-oriented and organized with strong time management skills.
  • Influencing skills and the ability to create positive working relationships with team members at all levels.
  • Excellent communication and interpersonal skills.
  • Collaborative approach and work with perfection as a group effort to achieve organization goal.

What We Offer:

  • A fun workplace which compels us to challenge ourselves and aim higher.
  • A team that strongly believes in collaboration and celebrating success together.
  • Benefits that resonate 'We Care'.

We invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

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