Performance Optimization Manager
2 days ago
About the Role:
We are seeking a highly skilled Performance Manager to join our team at Network People Services Technologies. As a Performance Manager, you will play a crucial role in ensuring that all departments are working at their peak efficiency and contributing to the company's overall success.
Your Key Responsibilities:
- Design, implement, and maintain performance tracking systems to assess the productivity and output of all departments.
- Monitor key performance indicators (KPIs) for various teams and departments, analyze trends, and provide insights on areas requiring improvement.
- Present performance reports to the CEO's office on a weekly, monthly, and quarterly basis, highlighting achievements, challenges, and opportunities for growth.
- Work closely with department heads to identify areas of underperformance and propose actionable solutions to optimize efficiency.
- Conduct ad-hoc performance reviews for specific projects, products, or initiatives based on requirements raised by the CEO's office.
- Develop detailed action plans based on performance data to drive improvements and follow up to ensure successful implementation.
- Act as a liaison between various departments and the CEO's office, ensuring alignment on performance goals and expectations.
- Provide input on strategies to improve business operations, influence decision-making, and contribute to overall business growth.
- Identify and escalate potential risks to meeting performance goals, ensuring proactive risk mitigation.
- Continuously look for opportunities to innovate the company's performance management processes, improving workflow and productivity.
Our Requirements:
- Experience in the Fintech or payments sector, with a solid understanding of processes and challenges.
- Experience working within or alongside the banking sector, focusing on performance optimization.
- Strong connections within the Technology Service Provider (TSP) ecosystem, particularly in banking services.
- Proven experience in managing and optimizing performance at both departmental and project levels.
- Solid understanding of project management principles, including resource allocation, budget tracking, and timeline management.
- Experience in overseeing teams and guiding individuals toward higher performance, with a knack for motivating people.
- Ability to understand and evaluate technical workflows and processes to identify bottlenecks or inefficiencies.
- Competency in analyzing data and performance trends to suggest strategies for business growth and operational efficiency.
- Ability to assess how performance improvements directly impact customer satisfaction and retention.
- Entrepreneurial skills, ability to observe, innovate and own your work.
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