Performance Optimization Manager

2 days ago


Mumbai, Maharashtra, India Network People Services Technologies Full time

About the Role:

We are seeking a highly skilled Performance Manager to join our team at Network People Services Technologies. As a Performance Manager, you will play a crucial role in ensuring that all departments are working at their peak efficiency and contributing to the company's overall success.

Your Key Responsibilities:

  1. Design, implement, and maintain performance tracking systems to assess the productivity and output of all departments.
  2. Monitor key performance indicators (KPIs) for various teams and departments, analyze trends, and provide insights on areas requiring improvement.
  3. Present performance reports to the CEO's office on a weekly, monthly, and quarterly basis, highlighting achievements, challenges, and opportunities for growth.
  4. Work closely with department heads to identify areas of underperformance and propose actionable solutions to optimize efficiency.
  5. Conduct ad-hoc performance reviews for specific projects, products, or initiatives based on requirements raised by the CEO's office.
  6. Develop detailed action plans based on performance data to drive improvements and follow up to ensure successful implementation.
  7. Act as a liaison between various departments and the CEO's office, ensuring alignment on performance goals and expectations.
  8. Provide input on strategies to improve business operations, influence decision-making, and contribute to overall business growth.
  9. Identify and escalate potential risks to meeting performance goals, ensuring proactive risk mitigation.
  10. Continuously look for opportunities to innovate the company's performance management processes, improving workflow and productivity.

Our Requirements:

  • Experience in the Fintech or payments sector, with a solid understanding of processes and challenges.
  • Experience working within or alongside the banking sector, focusing on performance optimization.
  • Strong connections within the Technology Service Provider (TSP) ecosystem, particularly in banking services.
  • Proven experience in managing and optimizing performance at both departmental and project levels.
  • Solid understanding of project management principles, including resource allocation, budget tracking, and timeline management.
  • Experience in overseeing teams and guiding individuals toward higher performance, with a knack for motivating people.
  • Ability to understand and evaluate technical workflows and processes to identify bottlenecks or inefficiencies.
  • Competency in analyzing data and performance trends to suggest strategies for business growth and operational efficiency.
  • Ability to assess how performance improvements directly impact customer satisfaction and retention.
  • Entrepreneurial skills, ability to observe, innovate and own your work.


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