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Insurance Process Manager
3 weeks ago
Key Responsibilities:
- Taking ownership of post-payment cases to ensure a smooth customer journey.
- Communicating with customers via calls and emails to update them on next steps and pending requirements.
- Coordinating with stakeholders, including insurers, underwriters, and TPAs, to ensure timely case issuance.
- Achieving monthly issuance targets with minimal turnaround time and high first-time right rate.
- Working closely with insurers to improve operational processes for better issuance rates, reduced turnaround time, and improved first-time right rate.
For this role, you will need to have strong written and verbal communication skills, a basic understanding of insurance underwriting and decision-making processes, and the ability to handle customers patiently, including difficult conversations.
Requirements:
- Proven stakeholder management skills to push cases forward.
- Minimum 1+ years of experience in insurance operations.
- Basic computer and Excel skills.
As an Insurance Operations Specialist, you will play a key role in ensuring the smooth operation of our insurance business. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
