Senior Customer Service Representative

1 week ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 50,00,000 - ₹ 80,00,000
About the Role

We're seeking an exceptional Customer Support professional to deliver world-class service to our clients. This role involves being the primary point of contact for customers, addressing their inquiries via phone, email, and live chat.

Key Responsibilities:
  • Manage customer calls with professionalism and empathy, ensuring timely resolutions.
  • Respond to customer queries via email and live chat, providing clear solutions or next steps.
  • Troubleshoot basic product questions, offering straightforward answers and escalating complex issues as needed.
  • Document interactions, categorize tickets, and follow established escalation workflows.
  • Multitask between voice, email, and chat support while maintaining quality standards.
Requirements:
  • 1-3 years of customer service experience, preferably in an international voice process environment.
  • Excellent spoken and written English communication skills, with a neutral accent.
  • Strong listening skills and empathy to handle sensitive or frustrated customers effectively.
  • Ability to multitask between calls, emails, and documentation efficiently.
The Ideal Candidate:
  • Customer Obsession: A genuine passion for solving customer problems.
  • Empathy & Patience: Every customer conversation matters, requiring patience and understanding.
  • Clear Communication: Ability to explain solutions simply and confidently.
  • Adaptability: Comfortable working in a fast-paced startup environment.
  • Teamwork: Willingness to support peers and share knowledge collaboratively.
What We Offer:

A dynamic work environment that fosters growth, collaboration, and innovation. Our team is committed to delivering exceptional customer experiences, and we're looking for like-minded professionals to join us.

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