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IT Technology Services Specialist

1 month ago

Bengaluru, Karnataka, India SAP Full time

About the Role:

We are seeking a highly skilled IT Technology Services Specialist to join our SAP Enterprise Cloud Services team. As a key member of our delivery organization, you will be responsible for ensuring the successful delivery of cloud services to our customers.

Key Responsibilities:

  • Act as the primary point of contact for customers, providing technical expertise and support throughout the delivery lifecycle.
  • Collaborate with cross-functional teams to ensure seamless delivery of cloud services, including service request fulfillment, incident management, event management, and problem management.
  • Develop and maintain a comprehensive understanding of customer business requirements, goals, and challenges to provide innovative solutions and recommendations.
  • Provide technical guidance and support to customers, including troubleshooting and resolving technical issues related to SAP Enterprise Cloud Services.
  • Work closely with the customer delivery managers to ensure customer satisfaction through the delivery of quality services.

Requirements:

  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • 6+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems.
  • Project management skills to efficiently handle customer projects and resolve issues.

What We Offer:

SAP is a global leader in enterprise application software, and we offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Join Our Team:

At SAP, we believe in unleashing all talent and creating a better and more equitable world. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.