Senior Network Infrastructure Specialist

1 week ago

Gandhinagar, Gujarat, India beBeeNetwork Full time ₹ 15,00,000 - ₹ 18,00,000
Network Engineer Job Overview

The third-line network engineer plays a pivotal role in managing and owning support tickets related to existing customer services.

  • Providing third-line support for incoming customer support queries and escalations from the second-line service desk.
  • Planning and completing projects assigned by the head of third-line network support.
Key Responsibilities

As a third-line network engineer, you will be responsible for:

  1. Regular communication with existing customers through verbal and written means.
  2. Managing and owning support tickets related to existing customer services.
  3. Working closely with the second-line service desk team and the solution delivery team to assist in supporting customers and configuration tasks.
  4. Designing and implementing changes as per client requirements.
  5. Documenting customer solutions, including CMDB, Visio documentation, and technical summary write-ups.
  6. Participating in DR/Failover Testing.
  7. Providing support and mentoring to second-line engineers.
  8. Offering resources to the solution delivery team for supporting the configuration and implementation of new customer projects.
  9. Participating in an on-call rota out of hours for high-priority incidents.
Technical Environment

The following are some of the key technologies and tools that you will be working with:

  • Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper.
  • Wireless: Cisco, Meraki, Aruba.
  • Security: Palo Alto, Prisma, Fortinet, Cisco ASA.
  • SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage.
  • Cisco NAC ISE, SD-A/DNAC, DOT1x.
  • Cisco Nexus 7xxx, 5xxx, 2xxx series.
Knowledge and Experience Required

To be successful in this role, you will need to have:

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level.
  • In-depth knowledge of configuring and troubleshooting network security devices/protocols.
  • Ability to troubleshoot and isolate faults to identify root cause and bring to resolution.
  • Advanced knowledge of layer 2 and 3 protocols.
  • Experience using at least one of the following firewalls: Palo Alto, Fortigate, Cisco ASA.
  • Strong knowledge of OSPF and BGP in an ISP environment.
  • Proficient in packet capture and interpretation.

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