Data Driven Business Development Specialist

1 day ago

Erode, Tamil Nadu, India beBeeCustomer Full time ₹ 80,00,000 - ₹ 1,50,00,000

Business Analyst Role

We are looking for a Business Analyst to join our team. This is an exciting opportunity to drive innovation and deliver exceptional customer experiences.

About the Role:

As a Business Analyst, you will be responsible for managing daily administration of multiple profiles, roles, and user setups. This includes customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.

Key Responsibilities:

  1. Manage daily administration of multiple profiles, roles, and user setups, including customization of objects, fields, record types, page layouts, validation, process flows, triggers, approval processes, and workflow rules.
  2. Maintain the security of Salesforce through internal Salesforce settings, activity audits, sharing rules, permission sets, roles, profiles, etc.
  3. Develop and maintain reports and dashboards for users at all levels of the organization.
  4. Work directly with Sales teams regarding training, support issues, and problem troubleshooting.
  5. Maintain and improve data integrity (i.e., monitor exception reports, merge records, de-dup records).
  6. Create and maintain documentation of technical issues, training, and any modifications to Salesforce.
  7. Import and export data using tools such as Data Loader.
  8. Participate in QA testing of internal Salesforce projects.
  9. Assist with Salesforce-related applications such as Salesforce Maps and Sales Navigator.
  10. Other Salesforce-related tasks and projects as assigned by management.

Requirements:

  • Knowledge of Salesforce CRM, Salesforce Maps.
  • IT Help Desk familiarity.
  • Advanced skills in Microsoft Word, Excel, PowerPoint, HTML, and Adobe Acrobat.
  • Experience with SQL is preferred but not required.

Education:

  • Bachelor's degree (Science background preferred).

Skills:

  • Excellent interpersonal skills and strong communication skills, verbal and written, to both technical and non-technical audiences.
  • Ability to listen to requests and provide input on how that change will affect other aspects of Salesforce and provide alternatives if necessary.

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