ServiceNow ITSM Developer with CMDB Expertise
2 days ago
Job Summary
We are seeking a highly skilled ServiceNow ITSM Developer with expertise in CMDB to join our team at Tata Consultancy Services. As a key member of our service management team, you will be responsible for designing and developing solutions within the ServiceNow environment to support our clients.
About the Role
In this role, you will work closely with stakeholders to analyze business requirements and develop system requirements. You will also be responsible for testing strategies, working knowledge of ServiceNow release upgrade processes, and integrating applications using REST/ SOAP APIs.
Responsibilities
- Design and develop solutions within ServiceNow environment to include modifications of applications, forms, workflows/flows, and interfaces supporting ITIL customers.
- Develop and configure Business Rules, UI Policies, UI Actions, Client Scripts, Script Includes, Widgets.
- Develop and configure Notifications, UI Pages, UI Macros, ACLs, Transform Maps, and other core concepts.
- Develop standards, process, and support and maintenance of existing environment.
- Develop use-case scenarios for Testing.
- Assist with analyzing and converting business requirements to system requirements.
- Work with stakeholders to design testing strategies for development, QA, and UAT environments.
- Working knowledge of ServiceNow release upgrade process for implementation.
- Experience with full suite of ITSM modules including Incident, Request, Problem, Change, Case managements, Service Portal, Asset Management, CMDB, Discovery, Performance Analytics, ITBM.
- Integrate ServiceNow applications with third-party applications using REST/ SOAP APIs.
- Experience working with JavaScript, JSON, AJAX, HTML, XML, Angular, and advance scripting capabilities.
- Require strong debugging and troubleshooting skills.
- To be proficient in understanding the end-to-end deployment process.
Qualifications
- Bachelor's degree in Engineering, Computer Science, or related branch.
- 5+ years overall work experience with 3+ years relevant experience with ServiceNow developing core ITSM modules including Incident, Problem, Change, CMDB, Notify, Asset Management, Service Portal, Agent Workspace.
- ServiceNow Developer hands-on experience.
- Experience with large-scale, enterprise ITSM implementations.
- Ability to prioritize multiple competing priorities in a fast-paced environment.
- Experience designing, developing, implementing business applications in ITIL, CMDB, Service Catalog, Change Management, and Incident Management.
- ITIL v4 certification.
- ServiceNow Certified Implementation Specialist in respective module experience.
Salary Range
The estimated salary range for this position is ₹800,000 - ₹1,200,000 per annum, depending on location and experience.
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