
Transformation Expert
1 week ago
To support our high-performing teams, we are seeking a Senior Digital Transformation Leader to drive business growth and operational efficiency.
This role entails leading digital transformation initiatives across Global Business Services, creating a strategy & roadmap, and implementing strategic projects that leverage emerging technology to streamline processes, improve data analytics, and drive automation.
- Develop and execute a comprehensive digitalization strategy for GBS, ensuring alignment with organizational goals.
- Lead cross-functional projects that leverage digital technologies to enhance productivity, reduce costs, and improve service delivery metrics.
- Collaborate with IT and business stakeholders to identify opportunities for digital solutions and oversee the deployment of these technologies.
- Analyze business operations, identify pain points, and propose innovative digital solutions to enhance performance and service delivery.
- Monitor industry trends in digital transformation and assess their potential impact on GBS operations.
- Define KPIs and success metrics for digital programs and ensure continuous improvement and measurable ROI.
- Drive change management initiatives to ensure successful adoption of digital tools and processes among employees.
Key qualifications include:
- Bachelor's degree in Business Administration, Information Technology, or a related field; Master's degree preferred.
- 10+ years of experience in digital transformation, project management, or consulting, preferably within a GBS environment.
We offer:
- A competitive compensation package
- Paid time off
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