Salesforce System Support Expert

3 days ago

Kollam, Kerala, India beBeeSupport Full time US$ 1,20,000 - US$ 1,80,000
Job Title

We are seeking a highly skilled and experienced Support Specialist to join our team.

Key Responsibilities:
  • Provide timely and accurate resolution of support tickets related to sales tools such as Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement (SLA) targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Work with internal/external customers and vendors in Sales Operations.
Requirements
  • At least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.

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