Senior IT Infrastructure Specialist
2 weeks ago
Job Summary
At DBS Bank, we are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to lead our Enterprise Operations team. As a key member of our Technology and Operations division, you will be responsible for delivering efficient, nimble, and resilient infrastructure solutions that meet the evolving needs of our business.
Key Responsibilities
- Oversee the overall delivery of our Enterprise Operations team, working closely with App Support to ensure seamless integration and service excellence.
- Drive improvements within the managed teams, fostering a culture of continuous learning and innovation.
- Act as a referral point for issues, escalations, and complaints, providing timely and effective resolutions.
- Manage and contribute to OTACE/CSAT for owned services, ensuring high levels of customer satisfaction.
- Ensure platform services uptime, including infrastructure for core banking applications, and provide analysis, feedback, and actions based on trends and reports.
- Drive and participate in various service excellence initiatives, promoting a culture of excellence across the team.
- Manage team performance, skills, motivation, and growth, ensuring the team is equipped to meet the evolving needs of the business.
- Foster a culture of security awareness, ensuring the team adheres to best practices in security management, including server hardening, patch management, and vulnerability fixing.
- Lead by example, providing coaching, mentoring, and guidance to team members, and promoting a culture of open communication and collaboration.
- Manage budget responsibility for servers, hardware, and OS services, ensuring effective resource allocation and optimization.
Requirements
- 15 to 20 years' experience in managing enterprise operations teams.
- Proven experience as a people leader with relevant technical skills to lead the team.
- Excellent communication, customer service, organizational, project, and personnel management skills.
- Independent thinking and ability to demonstrate good judgment required.
- A degree in Computer Science or related subject is preferred.
Technical Competencies
- Strong knowledge of information technology, including software development, software components, middleware technology, databases, open source migrations, ISS, deployment assurance, and project management.
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