Senior IT Infrastructure Specialist

2 weeks ago


Mumbai, Maharashtra, India DBS Bank Full time

Job Summary

At DBS Bank, we are seeking a highly skilled and experienced Senior IT Infrastructure Specialist to lead our Enterprise Operations team. As a key member of our Technology and Operations division, you will be responsible for delivering efficient, nimble, and resilient infrastructure solutions that meet the evolving needs of our business.

Key Responsibilities

  • Oversee the overall delivery of our Enterprise Operations team, working closely with App Support to ensure seamless integration and service excellence.
  • Drive improvements within the managed teams, fostering a culture of continuous learning and innovation.
  • Act as a referral point for issues, escalations, and complaints, providing timely and effective resolutions.
  • Manage and contribute to OTACE/CSAT for owned services, ensuring high levels of customer satisfaction.
  • Ensure platform services uptime, including infrastructure for core banking applications, and provide analysis, feedback, and actions based on trends and reports.
  • Drive and participate in various service excellence initiatives, promoting a culture of excellence across the team.
  • Manage team performance, skills, motivation, and growth, ensuring the team is equipped to meet the evolving needs of the business.
  • Foster a culture of security awareness, ensuring the team adheres to best practices in security management, including server hardening, patch management, and vulnerability fixing.
  • Lead by example, providing coaching, mentoring, and guidance to team members, and promoting a culture of open communication and collaboration.
  • Manage budget responsibility for servers, hardware, and OS services, ensuring effective resource allocation and optimization.

Requirements

  • 15 to 20 years' experience in managing enterprise operations teams.
  • Proven experience as a people leader with relevant technical skills to lead the team.
  • Excellent communication, customer service, organizational, project, and personnel management skills.
  • Independent thinking and ability to demonstrate good judgment required.
  • A degree in Computer Science or related subject is preferred.

Technical Competencies

  • Strong knowledge of information technology, including software development, software components, middleware technology, databases, open source migrations, ISS, deployment assurance, and project management.


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