Senior IT Infrastructure Specialist

2 weeks ago


Mumbai, Maharashtra, India NTT Full time

About the Role

We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team. As a key member of our Managed Services team, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.

Your Key Responsibilities

  • Proactively monitor the work queues and perform operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
  • Update tickets with resolution tasks performed and identify, investigate, and analyse issues and errors prior to or when they occur.
  • Communicate with other teams and clients for extending support and execute changes with clear identification of risks and mitigation plans.
  • Follow the shift handover process, highlighting any key tickets to be focused on, and escalate all tickets to seek the right focus from CoE and other teams.
  • Work with automation teams for effort optimization and automating routine tasks and identify problems and errors before they impact a client's service.

What You'll Need

  • A bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
  • Moderate level years of relevant managed services experience handling cross-technology infrastructure.
  • Moderate level knowledge in ticketing tools preferably Service Now.

Why NTT DATA?

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment.



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