Senior Client Success Specialist

1 week ago

Anand, Gujarat, India beBeeClientServicing Full time ₹ 9,00,000 - ₹ 12,00,000

Job Overview:

We are seeking a highly skilled Senior Client Servicing professional to join our team. As a Senior Client Servicing expert, you will be the primary point of contact for clients, responsible for understanding their objectives and ensuring smooth communication with clarity.

Key Responsibilities:

  • Client Engagement & Relationship Management
  • Understand client objectives and ensure effective communication.
  • Support the team in maintaining strong client relationships.

Strategy Support & Content Development:

  • Assist in creating high-quality content materials such as briefing notes, presentations, and one-pagers.
  • Gather valuable insights, case studies, and industry news to support client deliverables.
  • Contribute to thought-leadership and reputation management initiatives under guidance.

Execution & Coordination:

  • Coordinate with internal teams (design, strategy, execution) to deliver quality outputs on time.
  • Track deliverables, timelines, and ensure processes run efficiently.
  • Provide operational support to the Unit Lead/Manager for client projects.

Research & Insights:

  • Conduct basic research, competitor benchmarking, and trend tracking.
  • Monitor industry and digital trends to identify potential opportunities.

Business Support:

  • Identify growth opportunities within existing accounts.
  • Support the team in preparing pitches and proposals.

Reporting & Analysis:

  • Assist in preparing performance reports with clear insights and learnings.
  • Ensure reports are accurate, structured, and aligned with client expectations.

Requirements & Qualifications:

  • 2-3 years of experience in client servicing, communications, PR, or related fields.
  • Strong communication and coordination skills.
  • Good writing and presentation abilities.
  • Awareness of digital media, influencers, and media landscapes.
  • Proficiency in MS PowerPoint, Word, and Excel.
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