
Enhance Customer Relationships
1 day ago
Account Manager Opportunity
", "We are seeking a skilled Account Manager to play a key role in customer interaction, subscription sales, and account resolution.
", "This position involves proactively contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.
", "Key Responsibilities:
", "- Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.", "
- Process orders promptly after the customer reaches out and sends purchase confirmation.", "
- Coordinate account suspensions for non-response as needed, ensuring proper documentation.", "
- Maintain detailed records of follow-ups and interactions.", "
- Generate reports on number of follow-ups conducted, conversion rates from trials to purchases, and accounts suspended due to non-response.
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