Electrical Vehicle Service Specialist
3 weeks ago
About Simple Energy Private Limited:
Simple Energy Private Limited specializes in the manufacture of smart electric two-wheelers. We are a team of 300 engineers coming together to make smart supercharging and affordable two-wheelers. The company was founded in 2019 and is based in Bangalore, India. Our mission is to build the future of mobility that is electric and connected. We at Simple Energy Private Limited are working towards accelerating the adoption of electric vehicles by making them more accessible, affordable, secure, and comfortable, and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Job Description: Service Technician
Location: Hyderabad, Vijayawada, Pune, & Goa
Department: Sales & Service
Key Responsibilities:
- Diagnostics and Troubleshooting: Perform diagnostic tests to identify issues with EV scooters. Troubleshoot electrical, mechanical, and software-related problems to determine root causes.
- Repair and Maintenance: Conduct repairs and maintenance tasks on EV scooters, including battery replacements, brake adjustments, tire changes, and software updates. Ensure all work is performed according to manufacturer guidelines and safety standards.
- Vehicle Inspection: Perform routine inspections to assess the condition of EV scooters. Check for wear and tear, damages, and potential safety hazards. Recommend necessary repairs or replacements.
- Customer Service: Interact with customers to understand their concerns and provide technical assistance. Explain repair options, costs, and timelines clearly. Ensure a positive customer experience throughout the service process.
- Parts Replacement: Replace faulty or worn-out parts, such as motors, controllers, brakes, lights, and other components. Maintain an inventory of spare parts and coordinate with suppliers for timely procurement.
- Software Updates: Install and update software systems in EV scooters to ensure optimal performance, reliability, and compatibility with new features or improvements.
- Safety and Compliance: Adhere to safety protocols and regulations while performing repairs and maintenance tasks. Ensure that EV scooters meet safety standards and legal requirements.
- Documentation: Maintain accurate records of service activities, repairs performed, parts used, and customer interactions. Complete service reports and documentation for recordkeeping and analysis.
- Quality Assurance: Perform quality checks on completed repairs and maintenance tasks to ensure that EV scooters are functioning correctly and reliably. Conduct test rides or inspections to verify repairs.
- Continuous Learning: Stay updated with EV scooter technology advancements, new models, and manufacturer guidelines through training programs, workshops, or self-study. Apply new knowledge and skills to improve service delivery.
Requirements:
- Strong Knowledge: Strong knowledge of electric vehicle systems, including batteries, motors, controllers, and charging systems. Familiarity with diagnostic tools and software for troubleshooting.
- Education: Typically requires a high school diploma or equivalent. Additional technical training or certifications in automotive technology, electrical systems, or EV maintenance is advantageous.
- Interpersonal and Communication Skills: Strong interpersonal and communication skills to interact professionally with customers, understand their needs, and provide satisfactory solutions.
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